Overview
PLEASE CONTACT US BEFORE YOU START A RETURN
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Non-returnable items:
- Gift cards
- Downloadable software products
The return address is set by default to the manufacturing facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days. If the manufacturing facility isn’t used as the return address, you would become liable for any returned shipments you receive.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Wrong Address
If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Refunds for Buyers Remorse
All products are custom printed on a one-by-one basis, especially for you from our manufacturer. With that in mind, we cannot accept returns or refunds for products that are not damaged and arrived as advertised. This includes any size exchanges. We do not accept responsibility for any changes of mind or returns other than for faulty items.
Notification for EU consumers
According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,
therefore LondonParkour reserves the right to refuse returns at its sole discretion.
Shipping returns
To return your product, you should mail your product back to the manufacturer which will be marked on the package.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at contact@londonparkour.com for questions related to refunds and returns.